Junior AV Maintenance/Helpdesk Technician
Leading with our people, Digital Consultants’ mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offer our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness and Common Sense make working here more than a job, it’s the Digital family.
Digital Consultants is seeking a Junior AV Maintenance/Helpdesk Technician to join our team! As the Junior AV Maintenance/Helpdesk Technician, you will be a principal performer and assist in the performance of diagnostic and repair services while performing Preventative Maintenance Inspections (PMIs), repairs, installations, and troubleshooting for equipment or systems.
Duties to include:
- Perform PMIs on AV equipment and systems to identify and resolve issues before they become critical
- Respond immediately to helpdesk tickets related to AV equipment issues and provide timely support to clients
- Troubleshoot and resolve issues with AV equipment and systems
- Install AV equipment and systems as per industry and client specifications
- Terminate all types of AV connections, both analog and digital
- Maintain trouble tickets and keep accurate logs of all repairs, installations, and maintenance activities
- Assist in the performance of Repair Services
- Maintain inventories of installed and spare parts and equipment
- Handle the complexity of Maintenance issues