Junior AV Support Officer
Salary: $55,000 – $68,000 per year
About the role
We are seeking an enthusiastic and customer-focused AV Support Officer to join our team at UXT in Brisbane. This is a permanent, full-time position supporting our client with their audio-visual and collaboration technology needs.
As part of the UXT team, you’ll play an important role in keeping audio-visual systems operating reliably across teaching, learning and collaboration environments.
You’ll be responsible for providing onsite and remote technical support, assisting users with AV systems, troubleshooting issues and carrying out preventative maintenance to ensure a reliable, high-quality experience for our client.
This is a hands-on technical role that offers the opportunity to work across a range of integrated AV and IT systems, develop your technical skills and gain experience in a managed service environment.
Your day-to-day work will include responding to support requests, monitoring system health, assisting with room and event technology, maintaining accurate technical records and helping identify opportunities to improve service delivery.
This role is ideally suited to someone who enjoys solving technical problems, working with people and being part of a collaborative team that takes pride in delivering excellent customer service.
Key responsibilities
Provide first and second-level technical support across audiovisual and collaboration technologies.
Diagnose and resolve AV hardware, software and connectivity issues.
Assist users with operating AV systems and provide practical technical guidance.
Monitor supported systems and respond proactively to alerts and incidents.
Perform preventative maintenance and routine system health checks.
Support meeting rooms, teaching spaces and event technology setups as required.
Maintain accurate service records, technical documentation and asset information.
Assist with hardware installations, cable management and basic system configuration.
Work collaboratively with clients, stakeholders and internal teams to deliver a high standard of service.
Contribute to continuous improvement initiatives and ongoing professional development.
About you
Experience supporting audiovisual systems or working in a related technology support environment.
Strong troubleshooting and problem-solving skills.
A good understanding of common AV equipment and collaboration technologies.
A basic understanding of networking concepts relevant to AV systems.
Strong communication and customer service skills, with a genuine focus on helping users.
The ability to work effectively as part of a team and manage support tasks in a structured environment.
A willingness to learn, develop technical skills and stay up to date with industry technologies.
Benefits
A permanent, full-time opportunity within a growing technology services business
A competitive salary and generous leave entitlements
Opportunities for professional development, training and industry certifications
Exposure to a variety of AV, IT and collaboration technologies
A supportive, team-oriented culture that encourages knowledge sharing and continuous improvement
Opportunities for career progression as your skills and experience grow
About us
UXT Pty Ltd is a passionate and growing managed service provider specialising in technology solutions for teaching, learning and collaboration environments.
We work closely with our clients to ensure their technology is reliable, effective and delivers a great experience for the people who use it every day.
Our team takes pride in providing quality service, building strong client relationships and continuously improving the way we work. As we continue to grow, we’re always looking for great people who share our commitment to technical excellence and customer service.
If you enjoy working with technology, helping people and developing your technical expertise, we’d love to hear from you.
Join the UXT team and make a difference. Apply now!
Find out more about what we do at https://uxt.com.au