Junior Barista

As a Junior Barista at KOKO Kawane, you will play an important role in bringing the KOKO Kawane experience to life through the preparation and presentation of quality matcha beverages. You will be responsible for preparing drinks according to established standards, maintaining cleanliness and hygiene, and delivering warm and attentive service to our guests. You will also support the team in daily beverage operations, ensuring consistency in product quality and a welcoming customer experience.

Reporting to the Lead Barista / Senior Barista, you will work closely with the beverage team to ensure smooth day-to-day operations while developing your knowledge and skills in matcha preparation and beverage craftsmanship. From serving guests and managing inventory to maintaining beverage equipment, you will contribute to creating enjoyable and memorable experiences for every matcha lover who visits KOKO Kawane.

• Prepare and serve a range of beverages, including (but not limited to) espresso, cappuccinos, lattes, Americanos, and specialty drinks, in accordance with company's recipes and standards for taste and presentation

• Ensure that the coffee equipment is calibrated and maintained to produce consistent and high-quality product

• Handle stock take and inventory for retail and beverage ingredients

• Greet and provide excellent service experience to all customers, take orders accurately, and process payments efficiently while maintaining a friendly and professional outlook

• Provide outstanding customer service by engaging in friendly interactions, responding and addressing customer inquiries, and handling any issues or concerns professionally

• Interact with customers to understand their preferences and provide recommendations when needed

• Maintain a clean and organized work area, including regular cleaning of equipment and workstation to meet SFA Hygiene Standards

• Stay up to date with the restaurant's menu offerings, seasonal specials, and promotions to assist customers in making informed choices

• Suggest additional items like desserts that complement customers' beverage choices, contributing to increased sales

• Multitask efficiently to handle customer orders, maintain cleanliness, and manage brewing times to minimize customer wait times

• Assist in other areas of operations when required, such as service

• Work closely with other team members, including kitchen staff and servers, to ensure seamless service and overall restaurant operations

• Any other duties as assigned

We are looking for someone who has: