Junior Business Analyst - Banking

About Us

Tentacle Tech is an IT and software development consulting company serving some of Malaysia's largest enterprises. We deliver technology solutions, software development services, and IT consulting across multiple industries. We are looking for a talented professional to join our growing team.

The Role

We are seeking an experienced Business Analyst to join an agile team supporting a large-scale CRM transformation initiative within the banking sector. In this role, you'll bridge the gap between business needs and system capabilities, working closely with stakeholders across sales, service and support functions to deliver a CRM solution that maximises out-of-the-box functionality while minimising unnecessary customisation.

What You'll Do

• Work within an agile team of business analysts to capture and translate business requirements into final implementation

• Analyse business needs against system capabilities, identifying gaps and optimising build specifications for the new CRM platform

• Conduct in-depth reviews and discussions with existing CRM business users to understand business rules, processes and workflows

• Partner with business owners to develop test strategies, test scenarios and scripts, ensuring alignment with IT-side test managers

• Prepare key documentation prior to project kickoff, including Business Requirement Documents, Functional Design Document validation, Scope of Work and Change Request assessments

• Collaborate closely with Business and IT leads, and stakeholders across sales, service, support, product, platform and senior management functions

What We're Looking For

• Proven ability to document business requirements and test scenarios/strategies for large-scale system or platform transformations

• Strong project management and organisational skills, with the ability to manage multiple workstreams and prioritise deliverables

• Ability to influence and drive initiatives across diverse stakeholder groups

• Solid understanding of banking products, services and functions

• Good grasp of IT systems and delivery mechanisms

• A basic degree, with experience in Business Requirements/Analyst or Project Management roles considered a strong advantage

• Experience delivering large-scale IT projects, particularly with CRM systems, is highly advantageous

What We Offer

• Competitive salary

• Opportunity to work on a high-impact CRM transformation project within the banking sector

• Exposure to enterprise-level stakeholders and large-scale IT delivery

• Supportive team environment with mentorship from experienced professionals

• Career development and progression opportunities within a growing consultancy

• Hands-on training and skills enhancement throughout the engagement

How to Apply

Apply now with your latest CV, or reach out to our recruitment team to learn more.