Junior Business Technology & Automation Specialist
Summary
Junior role supporting Microsoft 365 users, building simple automations with Power Automate, and improving workflows for a 325-person moving/storage company.
Olympia is hiring a Junior Business Technology & Automation Specialist, an early career role for someone who loves helping people use technology and wants to grow into automation and workflow improvement.
You’ll be the internal front end to our managed IT/security partner (Advantage Technology), supporting users, improving Microsoft 365 adoption, and helping build automations that make work easier across a 325 employee, multibranch company.
What You’ll Do
- Help users with everyday Microsoft 365 questions (Outlook, Teams, OneDrive, SharePoint).
- Triage support requests and escalate cleanly to Advantage when needed.
- Build simple workflows using Power Automate, Forms, Lists, and Planner.
- Document common issues and create user friendly guides.
- Identify manual work that should be automated.
- Support adoption of Copilot and other Microsoft 365 tools.
- Work with departments to understand how work gets done and where processes can improve.
You’re a Great Fit If You:
- Have 1 to 3 years in IT support, help desk, operations support, or business systems.
- Are comfortable helping nontechnical users.
- Enjoy figuring out how work happens and making it better.
- Are curious about automation, AI, and Microsoft 365.
- Are organized, reliable, and eager to learn.
- Like being part of a team but can work independently.
Required Skills
- Solid Microsoft 365 experience
- Strong communication and troubleshooting skills
- Good documentation habits
- Interest in Power Automate and workflow automation
- Ability to work remotely and stay organized
Preferred Skills
- Power Automate experience
- Experience with Forms, Lists, Planner, or Power Apps
- Basic understanding of Entra ID, MFA, permissions, and user workflows
- MS900, PL900, or CompTIA A+
Why This Role Matters
Olympia is investing in better systems, automation, and Microsoft 365. To get the full value, we need someone close to the users, someone who sees the daily friction and helps turn ideas into practical improvements.
This is a growth role with real impact. You’ll help Olympia work smarter, not harder.
WE ARE NOT SEEKING RECRUITMENT AGENCY ASSISTANCE FOR THIS ROLE