Junior Card Dispute Specialist with Danish

Does working at one of Europe's largest fintech companies sound exciting to you?

Are you eager to start or further develop your career in the payments industry, working in an international environment where learning, growth, and collaboration are part of everyday life?

If so, you are in the right place!

Welcome to a leading provider of innovative payment solutions and financial services. With a commitment to excellence and a passion for innovation, we empower businesses and consumers alike to thrive in an increasingly digital world.

As a Junior Card Dispute Specialist, you will gain hands-on experience in card dispute handling, fraud-related processes, and customer support while working closely with colleagues across Europe.

We offer: 🤝

• Employment contract with a salary range of 7800-9000 PLN gross per month.
• Hybrid work model based inKraków (minimum 3 days per week in the office). Office location: Wielicka 20, Kraków, Poland.
• MyBenefit Cafeteria - receive monthly points that can be exchanged for shopping vouchers, cinema tickets, food delivery services, a Multisport card, a LuxMed package, and many other benefits.
• You will join a supportive and collaborative team that will help you build your expertise in card disputes and payment operations through structured onboarding and ongoing training.
• Collaboration in an international environment (great for starting a career).
• Opportunity for continuous development within our organization through internal training programs, career advancement opportunities via internal recruitment processes, and free access to a language learning platform to support your personal and professional growth.

Join us and apply today! 📥

*Our recruitment process is fully remote!

Our requirements: ✅

• Fluent in Danish and English (minimum B2 level in both written and spoken communication).
• Proficient in Microsoft Office 365 applications.
• Analytical mindset with strong problem-solving skills and the ability to identify potential risks and issues.
• Strong communication, collaboration, and relationship-building skills, with the ability to clearly explain decisions and reasoning to customers and stakeholders.
• Experience handling customer requests and administrative tasks in a professional, positive, and efficient manner.
• Ability to manage sensitive customer issues with professionalism, discretion, and empathy.
• Strong attention to detail and critical thinking skills, with a focus on operational excellence.

Nice to have: ⭐

• Experience within the financial services sector will be considered an advantage.
• Basic understanding of card payment processes, including authorization, clearing, and settlement, will be considered an advantage.
• Educational background in Finance, Business, Economics, Law, or a related field will be considered an advantage.
• Bachelor's degree or equivalent qualification is preferred but not required.