Junior Client Success Manager - Education
About Huzzle
At Huzzle, we connect high-performing professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
We are looking for a Junior Client Success Managers to manage and support students throughout their journey to securing medical school offers.
This is a high-impact, client-facing remote role where you will act as a trusted advisor to students and their families, ensuring programme success, driving retention, and contributing to revenue growth through upselling.
You will also take on light leadership responsibilities, mentoring junior support staff and owning the overall client experience.
Key Responsibilities
- Manage a portfolio of students, guiding them from onboarding to medical school acceptance
- Ensure high client satisfaction through proactive communication and structured support
- Reduce churn and minimise refunds by identifying risks early and resolving concerns
- Drive upsell opportunities
- Collect testimonials, success stories, and case studies from successful students
- Coordinate with internal teams to ensure seamless delivery of programmes
- Act as a point of contact for both students and parents when required
- Support and mentor 1–2 junior team members, acting as a mini team leader
- Track progress and maintain accurate records using CRM and internal tools
Requirements
- 2+ years of experience in Client Success, Customer Support, Account Management, or similar roles
- Background in education, teaching, healthcare (e.g., nursing), or student support is highly preferred
- Strong communication and relationship-building skills (client-facing experience essential)
- Proven ability to manage multiple clients and deliver high satisfaction outcomes
- Experience handling objections, retention, or upselling is a strong advantage
- Highly organised with strong attention to detail and follow-through
- Comfortable working in a fast-paced, target-driven environment
- Experience with tools such as Slack, Notion, Zoom, and Google Drive
- Leadership potential or prior experience mentoring junior staff
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
As published by workable · 16 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Photo, Education, Experience, Resume, Cover letter
Short answers (6)
- What other language(s) are you business proficient in?
- How many years of Client Success Management experience do you have?
- How many years of CSM experience do you have in the Education Industry?
- What are your monthly salary expectations in USD?
- What were you making in your previous role as a monthly salary? Mention your base and any commissions separately (if applicable). We may ask for previous salary slips to confirm this.
- If you have a LinkedIn profile, please provide the URL below (if you don't have a LinkedIn profile, put N/A)
Pick from a list (6)
- What is your level of proficiency in English?
- Which of the following timezones are you able to work in?
- Are you open to outbound cold calling?
- This is a fairly junior role - are you comfortable with this?
- What type of company do you prefer to work for?
- How did you hear about this opportunity? (Please note, this has no impact on your application)
Written answers (4)
- Which country do you currently reside in?
- Can you list all of the tools, software and platforms that you have used in your previous roles? List CRM, dialers, prospecting, communication tools (e.g., HubSpot, Aircall, Apollo, Slack, etc.)
- Which industries have you worked in your sales roles? Were these B2B or B2C? (e.g., Cybersecurity - B2B, Finance - B2C etc.)
- Have you ever worked with clients or companies based outside of your home country (e.g., U.S., U.K., or other countries)? If yes, please specify the countries)?