Junior Cloud Engineer - L1

Department:Cloud Operations / AWS Operations

Location:Pune

Experience:0–2 Years

Employment Type:Full-Time

Shift:Rotational / 24×7 Managed Services

Reporting To:Lead – Cloud Support / Cloud Operations Lead

Role Overview:

• As a Cloud Engineer – L1 at Cloud.in, you will be part of the AWS Cloud Operations team responsible for monitoring, operating and supporting customer cloud environments.
• The role involves 24×7 infrastructure monitoring, first-level troubleshooting, incident and service-request handling, routine AWS administration and timely escalation of issues in line with defined SLAs.
• The ideal candidate should have a strong foundation in AWS, Linux/Windows administration, networking and cloud monitoring, along with a willingness to work in a managed-services environment and learn new technologies.

Key Responsibilities:

• Monitor AWS cloud infrastructure and customer environments using defined monitoring tools and dashboards.
• Monitor availability, performance, alerts, logs and system health.
• Perform first-level troubleshooting of AWS infrastructure and operating-system issues.
• Provision and manage basic AWS resources as per approved SOPs and change procedures.
• Work with AWS services including: , EC2,S3, VPC,IAM, CloudWatch, Route 53, Load Balancers / ALB, Auto Scaling,RDS,CloudFront, SNS, ACM, SSMPerform basic Linux and Windows server administration.
• Handle incidents, service requests, alerts and customer tickets within defined SLAs.
• Follow documented SOPs, checklists and operational procedures.
• Escalate complex or recurring issues to L2/L3 engineers with proper troubleshooting details.
• Perform routine server health checks, backup checks and monitoring validation.
• Assist with deployments, patching, configuration changes and standard operational activities.
• Support certificate, DNS, access and basic networking-related requests.
• Maintain accurate ticket updates and document actions taken and resolutions.
• Communicate effectively with customers and internal technical teams.
• Participate in shift handovers and ensure proper communication of pending/critical issues.
• Support planned maintenance and emergency activities as required.
• Create and maintain basic technical documentation, checklists and knowledge-base articles.Provide on-call support as required for critical customer environments.

Must-Have Technical Skills:

• Basic to good understanding of AWS Cloud.Working knowledge of:EC2, VPC, S3, IAM, CloudWatch, RDS, Route 53, Load Balancers, Auto Scaling.
• Basic Linux administration.
• Basic Windows Server administration.
• Understanding of TCP/IP, DNS, HTTP/HTTPS and basic networking.
• Understanding of security groups, NACLs and VPN concepts.
• Basic knowledge of backup and disaster-recovery concepts.
• Ability to troubleshoot CPU, memory, disk, network and service-related issues.Basic understanding of monitoring, alerts and logs.
• Familiarity with ticketing / ITSM processes.
• Ability to follow SOPs and escalation matrices.

Good-to-Have Skills:

• AWS certification such as AWS Certified Cloud Practitioner / Solutions Architect Associate / SysOps Administrator Associate.
• Linux certification such as RHCSA/RHCE.
• Basic scripting knowledge – Shell / Python / PowerShell.
• Exposure to CloudFormation or Infrastructure as Code.
• Basic understanding of DevOps tools and CI/CD.Exposure to CloudFront and CDN concepts.
• Understanding of AWS security and compliance.
• Basic understanding of cloud cost optimization.
• ITIL / incident / problem-management knowledge.Exposure to any monitoring or automation platform.

Soft Skills:

• Strong troubleshooting and analytical mindset.
• Good written and verbal communication skills in English.
• Customer-service orientation.
• Willingness to work in rotational shifts and a 24×7 support environment.
• Ability to work under pressure and meet SLA timelines.
• Strong ownership and follow-through.
• Team player with good work ethics.
• Self-starter with willingness to learn and adopt new technologies.
• Sincere, hardworking and willing to take additional responsibilities when required.

Education & Certification:

• B.E./B.Tech/B.Sc./BCA/MCA or equivalent technical qualification.AWS certification preferred.
• Linux/Windows administration certification preferred.

Experience:

• 0–2 years of experience in Cloud Operations, AWS Support, System Administration, NOC or Managed Services.
• Freshers with strong AWS and Linux fundamentals may also be considered.
• Key Performance ExpectationsAdherence to incident and service-request SLAs.
• Accurate and timely ticket updates.
• Effective first-level troubleshooting.
• Correct escalation of unresolved issues.
• Monitoring accuracy and timely alert response.
• Compliance with SOPs and change-management processes.
• Quality of customer communication.
• Shift handover and documentation discipline.
• Continuous learning and AWS skill development.

Note :

• This is a managed cloud services role supporting customer environments.
• The position may require rotational shifts, weekend/holiday coverage and on-call support depending on business and customer requirements.