Junior Customer Care Representaitive with Spanish

ABOUT THIS ROLE

This role is responsible for providing exceptional service to Spanish-speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

ROLES & RESPONSIBILITIES

• Respond promptly and professionally to inbound calls and emails from English- and Spanish-speaking customers regarding their needs, inquiries, or issues.
• Listen actively to customers, understand their concerns, and provide practical solutions in English and Spanish.
• Build and maintain strong relationships with English- and Spanish-speaking customers and colleagues based on trust and reliability.
• Use internal systems and tools effectively to support customers and maintain accurate records.
• Work towards defined departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations based on customers’ needs.

POSITION REQUIREMENTS

• Fluency in English and Spanish.
• Minimum 1 year of experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with strong attention to detail and problem-solving skills.

PERKS & BENEFITS

• Private medical care package for the employee and family.
• Life insurance on preferential terms.
• Language courses.
• Access to an e-learning platform.
• Multisport card on preferential terms.
• Employee referral program.