Junior Customer Care Specialist

Minimum Qualifications:

• Candidate must possess at least a Vocational/Diploma/Short Course Certificate, Bachelor’s Degree in Computer Science/Information Technology/Engineering (Computer) or equivalent.
• Knowledge in troubleshooting computer hardware and software.
• With excellent English communication and client servicing skills.
• Willing to learn new skills and flexible enough to adapt to a dynamic working environment.
• Apply job knowledge to provide accurate and up-to-date information.
• Previous technical support experience is a plus.

Job Description:

• Will be responsible for providing distinctive customer support experience to established clients.
• Acknowledge, evaluate and appropriately handle incoming calls, email or chat from clients.
• Provide technical support such as password resets, email configuration, and other hosting related support inquiries.
• Support established business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes.
• Provide prompt and accurate feedback to customers.
• Will coordinate with assigned Sr. Specialist for proper escalation.
• Monitoring of:
  • Service uptime
  • Server load
  • Spam monitoring
  • Account management for:
    • Service renewals of hosting services.
    • Documentation and endorsement of after project concerns.
• Proactively identifying technology or process problems working with problem management to resolve.
• Familiarization of products and services.
• May perform other duties as necessary or assigned.