Junior Customer Support & Backoffice
bttr is a groundbreaking startup backed by the TLC Group (BUYME), Hilan, and Movement. The company has developed an innovative platform that enables organizations to manage budgets and benefits in a smart and flexible way.
We are growing rapidly and work with some of the leading companies in the market. Our work environment is dynamic, young, and innovative, with a strong emphasis on professionalism, learning, and growth. We are looking for service-oriented individuals with creative thinking and strong problem-solving skills who want to take part in meaningful work and have a real impact on our customers’ experience.
What does the role include?
- Providing customer service and technical support to B2B and B2C clients – troubleshooting issues, handling technical problems, and responding to customer inquiries
- Managing and updating content in the app – updating information, managing promotions, and uploading content
- Problem-solving and driving improvements – identifying issues and working with product and development teams to enhance user experience
- Managing user permissions and technical settings – performing operational tasks within the budget and benefits management system
- Improving service processes and implementing automations – identifying weak points in support processes, initiating technological solutions, and using automation tools to improve customer experience and streamline daily operations
Job Details
- Location: Company offices in Ramat Gan
- Position scope: Full-time
- Start date: Immediate
- Opportunities for professional growth and development
Requirements
Job Requirements
- Experience in technical support or customer service in a tech-related environment – an advantage
- Relevant bachelor’s degree – an advantage
- Strong technical skills and willingness to work with various systems in a digital environment
- Good proficiency in Excel
- Ability to work in a dynamic, fast-paced, multi-tasking environment under pressure
- Analytical thinking, independent problem-solving skills, and ability to learn quickly
- Service-oriented mindset, excellent interpersonal skills, and ability to work as part of a team
- Good level of English – an advantage