Junior Customer Support Executive

Responsibilities:

• Deliver L1/L2 support to enterprise customers across emails.
• Respond to client queries with clear, concise, and professional email communication.
• Diagnose and resolve issues related to data workflows, dashboards, and system functionality.
• Collaborate with Product, Engineering, and Data teams to address complex problems.
• Support customer onboarding, product adoption, and ongoing usage.
• Track and manage issues through ticketing systems while adhering to SLAs.
• Document recurring issues, solutions, and process updates.
• Assist in data-related operations and partner workflows within the platform.
• Maintain high standards of customer experience and response quality.

Requirements:

• 2 - 4 years of experience in customer support / technical support within B2B enterprise software.
• Strong proficiency in business email writing and client communication.
• Experience handling enterprise or B2B clients.
• Understanding of software platforms and data-related processes.
• Familiarity with ticketing tools.
• Basic knowledge of Excel and data handling concepts is an advantage.