Junior Customer Support Manager
Norse Digital is a friendly, international team of professionals based across Ukraine and Europe. We provide a range of services, including full-cycle outsourced software development, customer support, long-term post-release support, and recovery management for various software solutions, web-based systems, and websites.
We are currently looking for a Junior Customer Support Specialist to join our team. The role is focused on facilitating effective communication between customers and developers and ensuring that technical requests are handled efficiently from start to finish.
The responsibilities include working with a wide range of customer requests — from coordinating the implementation of new features and system components in existing software to handling ad-hoc technical issues, payments moderation, troubleshooting, and following up on their resolution.
Ideal candidates should have:
A basic understanding of the software development process and familiarity with tools such as issue trackers and virtual customer support (VCS) systems; theoretical knowledge is acceptable.
Strong soft skills. We value team players who are communicative, supportive, and eager to collaborate in a team-oriented environment.
A fluent level of written and spoken English is required, as the role involves communication with international customers.
Excellent communication skills, with the ability to build strong relationships both with customers and with internal teams such as development and project management, and quality assurance teams on the other hand, are key to success in this area.
This is a full-time position with evening shifts from 5 PM to 1 AM (EET).
The position involves a rotating schedule of five 8-hour shifts per week (40 hours in total). Shifts may fall on any day from Monday to Sunday, and the schedule is created and/or updated monthly.
The schedule may also include official public holidays according to the national holiday calendar. Holiday shifts will be compensated either with additional pay or an extra day off.
If you feel that this position is exactly for you and you have all the necessary skills and experience, please send us your CV. We are looking forward to meeting you soon!