About the Client

Our client is a well-established regional retail company operating across the Middle East, committed to leveraging innovative ERP solutions to enhance business operations and drive efficiency. They are seeking a Junior D365 F&O Techno-Functional Support Specialist to support Microsoft Dynamics 365 Finance & Operations users and contribute to the ongoing optimization of business processes.

Job Title

Junior D365 F&O Techno-Functional Support Specialist

Job Summary

Our client is seeking a motivated and detail-oriented Junior D365 F&O Techno-Functional Support Specialist to provide first-line functional and technical support for Microsoft Dynamics 365 Finance & Operations (D365 F&O). The successful candidate will assist business users, troubleshoot system issues, support ERP processes, participate in User Acceptance Testing (UAT), and collaborate with technical and functional teams to ensure efficient system performance.

Key Responsibilities

• Provide first-level functional and technical support to Microsoft Dynamics 365 Finance & Operations users.
• Receive, analyze, document, and follow up on user tickets, incidents, and system-related issues.
• Reproduce reported issues, collect supporting evidence, and assess business impact.
• Support business processes across Finance, Procurement, Inventory, Warehouse, Supply Chain, Retail, and POS modules.
• Assist end users in resolving day-to-day operational and system-related issues.
• Participate in User Acceptance Testing (UAT), including preparing test scenarios, documenting results, and tracking identified issues.
• Translate business requirements into clear functional documentation and system specifications.
• Support data import, export, validation, reconciliation, and reporting activities.
• Prepare user manuals, process documentation, troubleshooting guides, and training materials.
• Deliver end-user training and support Key Users during system implementation and post-go-live activities.
• Coordinate with developers, implementation partners, and internal stakeholders to ensure timely issue resolution.
• Maintain accurate documentation of incidents, resolutions, and support activities.

Qualifications

Education

• Bachelor's degree in Accounting, Finance, Business Information Systems, Computer Science, Industrial Engineering, or a related field.

Experience

• 1–3 years of experience in Microsoft Dynamics 365 Finance & Operations support, ERP functional support, business applications, or a similar role.
• Hands-on experience supporting Microsoft Dynamics 365 Finance & Operations (D365 F&O).
• Experience providing end-user support and managing system tickets and incidents.

Required Skills

• Good understanding of Finance and Supply Chain business processes.
• Knowledge of Retail and Point-of-Sale (POS) operations is highly preferred.
• Basic technical troubleshooting skills with an understanding of integrations, APIs, data entities, and system-to-system data flows.
• Experience participating in User Acceptance Testing (UAT), system documentation, user training, and issue tracking.
• Basic knowledge of SQL, reporting tools, data analysis, or D365 development concepts is an advantage.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and documentation skills.
• Ability to collaborate effectively with both business users and technical teams.
• Strong organizational skills with the ability to manage multiple tasks and priorities.

Job Details

• Location: Middle East
• Work Mode: On-site
• Industry: Retail
• Employment Type: Full-time
• Experience Level: Junior Level (1–3 years)