Junior Desktop Support/ Backfill End User Support
Salary: $2,500 – $3,000 per month
Position 1 : Junior Desktop Support Engineer (Mandarin Speaker, Urgent Hiring!)
Working Place: Pasir Ris
Monday-Thursday 8.30am- 6pm , Friday 8.30am to 5.30pm
Basic Salary: $2500~$2700
Contract : 2 years renewable
Job Scope Description & Responsibilities :
• Provide basic troubleshooting support over the phone/email and deskside on technical issues related to desktop/network and hardware issues
• Logging of issues and follow up till closure
• Provide technical advice on functional features on hardware/software peripherals
• Provide deskside support to office users to resolve the technical issues on their devices
• Assist the Systems team to support end-user deployment projects when needed
Requirements:
• Welcome any Nationality if you can speak fluent Chinese as need to interact with the Taiwanese colleagues as well as being able to read/write simple emails in Chinese
• Diploma in Engineering or Information Technology
• Minimum 2 years of experience of IT experience relevant
• Able to work in work & Clean Room environment as some of the system will be at the cleanroom
• Must be able to support desktop in term of hardware & software
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Position 2 : IT Customer Backfill Support/End User IT Support Engineer (Mandarin Speaker)
Day and Time : 5 days work week 8:30am to 6pm
Location : Singapore Island wide
Job Type : 1 year Contract Renewable
Salary Range: $2800 - $3000
Job Description:
• Provide up to L2 onsite support via remote IT support software and on-site troubleshooting for all end users
• Responsible for in-house ticket management system to ensure complete resolution of support tickets in accordance to agreed service metrics and SLA
• Escalate and liaise with vendor on computer issues
• Responsible for End User Computer patching for software and firmware updates
• Perform tasks throughout the entire life cycle of company assets, such as setup, deploy, management, and decommission using automated tools
• Handle projects related to End User Computer implementation and upgrades/decommissioning
• Ensure accurate record keeping of assets in asset record and management system
• Setup and configure mobile devices (phones/tablets) to users using MDM profile/software
• Troubleshooting of mobile devices issues
• Ensure accurate record keeping in asset record and management system
• Troubleshoot in-house MDM application error for personal mobile devices
• Perform minor periodic maintenance on printer/copier/label printer
• Escalate and liaise with vendor on printer/copier/label printer issues
• Perform ad-hoc projects as requested
• Minor AV support for in house events and company meetings
• Maintaining digital signage system (ie. TV wall)
• Liaise with external vendors on maintenance of external client’s in-house remote management system for production equipment
Requirements:
Diploma in Information Technology or its equivalent.
Minimum 1- 2 years desktop/end User support experience
Welcome for any nationality if you are proficiency in Chinese ; can speak, read, write (To deal with Taiwanese client)
Strong communication skills with fast learners to clearly convey information and build rapport with diverse stakeholders
Willing to support multiple client sites
Relationship management skills to nurture long-term client partnerships
Problem-solving skills to identify issues and implement effective solutions
Ability to work independently and adaptable