Exchange Control Support

Job Overview:

Are you energetic, ambitious, and looking to develop your career? Our Forex SA department is looking to add an Exchange Control Support to their Cape Town team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

You’re perfect for this position if you:

• Have a degree in Finance, Economics, Business, or a related field.
• Have an excellent command of the English language with strong communication, interpersonal, and customer service skills.
• Can engage professionally with international clients, banks, and internal stakeholders both telephonically and in writing.
• Possess strong organisational and time management skills to handle daily operational deadlines in a fast-paced environment.
• Possess strong time management skills
• Are computer literate, with strong skills in MS Excel, Word, and Outlook (CRM exposure is a plus).

Personal attributes:

• High attention to detail, accuracy, and a methodical, reliable approach to work.
• Ability to interpret, follow, and apply regulatory requirements effectively.
• Strong sense of accountability, task ownership, and problem-solving initiative.
• Ability to multitask and perform well under high-pressure, deadline-driven conditions.

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

• Assisting clients with Exchange Control applications and enquiries relating to the movement of funds into and out of South Africa.
• Gathering, reviewing and validating supporting documentation to ensure compliance with South African Reserve Bank (SARB), SARS and banking requirements.
• Preparing and submitting Exchange Control transactions and applications through approved banking and regulatory channels.
• Capturing, verifying and maintaining accurate Balance of Payments (BoP) reporting information for all applicable transactions.
• Assisting with the onboarding of new clients, including FICA verification, client due diligence and risk assessment requirements.
• Monitoring active Exchange Control cases and ensuring all outstanding documentation, approvals and conditions are obtained within required timeframes.
• Liaising directly with authorised dealers (banks), relationship managers and other stakeholders to facilitate the processing of client transactions.
• Assisting with offshore investment, inheritance, foreign income, loan, trust, property and emigration-related Exchange Control transactions.
• Communicating with clients telephonically and in writing regarding documentation requirements, transaction progress and regulatory obligations.
• Maintaining complete and accurate client records, audit trails and case notes in accordance with internal compliance procedures.
• Identifying potential compliance risks, documentation discrepancies and technical issues, and escalating these appropriately.
• Supporting senior Exchange Control consultants with research, case preparation and regulatory interpretation.
• Remaining up to date with changes to Exchange Control regulations, banking requirements and internal policies.
• Contributing to service excellence by ensuring client enquiries and cases are handled accurately, professionally and within agreed service levels.