Junior Executive Branch Operations
You will manage foreign currency cash delivery requests, verify customer and order documentation, coordinate deliveries, and perform cash counting and reconciliation. You will maintain accurate transaction records and reports, support customer queries, and ensure transactions follow cash-control, KYC, AML, and forex compliance requirements.
Responsibilities
- Manage and execute foreign currency cash delivery operations for retail and corporate customers
- Verify customer requirements, order details, delivery instructions, and supporting documentation
- Coordinate with branch teams, cash vault operations, logistics partners, sales teams, and customer support teams
- Perform cash verification, counting, and reconciliation
- Maintain cash custody procedures, branch security controls, and cash management policies
- Monitor delivery requests and update stakeholders on transaction status
- Maintain cash movement, delivery, transaction, and operational records
- Handle customer queries related to forex cash deliveries
- Ensure compliance with forex regulations, KYC, AML, and internal guidelines
- Assist with branch transaction processing, reporting, documentation, and process improvements
- Prepare reports on cash deliveries, reconciliation, pending requests, and branch performance
Requirements
- Bachelor's degree in any discipline
- Banking, forex, or financial services certification or experience
- Cash handling
- Customer service
- Professional communication
- Organization
- Problem-solving
- 0–2 years of experience in branch operations, banking operations, cash handling, customer service, or forex services
- Numerical ability
- Forex operations
- Compliance processes
Benefits
- Performance bonuses
- Sales commissions
- Medical coverage
- 24/7 employee assistance program
- Generous vacation programs
- Year-end shutdown
- Hybrid working environment
- Company-wide social events
- Team bonding activities
- Happy hours
- Team offsites