Junior HR Operations Specialist - Mandarin Speaking

You will support end-to-end HR operations by coordinating onboarding and offboarding, maintaining accurate employee records, responding to routine HR enquiries, supporting payroll and administration, collaborating on systems access and new-hire setup, maintaining operational documentation, and identifying process improvements.

Responsibilities

• Support onboarding by preparing employment contracts, setting up HR systems and accounts, and coordinating with relevant parties
• Assist with offboarding and termination processes, including asset returns, system updates, and final payments or benefits
• Maintain accurate and confidential employee records in HR information systems
• Respond to employee enquiries about HR policies, benefits, systems, and tools
• Support payroll, Employment Relations, and administration tasks
• Review HR operations processes, identify recurring issues, and help implement workflow improvements
• Collaborate with IT, Finance, and other cross-functional teams on systems access, equipment provisioning, and new-hire setup
• Maintain SOPs, process flows, HR systems user guides, and employee and manager FAQs

Requirements

• Bachelor’s degree in Human Resources, Business Administration, Psychology or a related field
• 1+ years’ experience in HR, HR operations, HR administration, or a customer-service environment, including internships
• Basic understanding of onboarding, offboarding, record-keeping, benefits, and payroll
• Bilingual proficiency in Mandarin and English in written and verbal communication
• Proficiency with MS Office, especially Excel
• Strong verbal and written communication skills
• Professional and responsive customer service mindset
• Highly organized and detail-oriented with the ability to prioritize multiple tasks and meet deadlines
• Ability to maintain confidentiality and handle sensitive employee information with discretion
• Problem-solving aptitude and ability to suggest practical improvements
• Experience with HRIS or HCM systems, preferably Employment Hero
• Familiarity with local employment or labour law
• Exposure to process improvement or operations
• HR certification or training, or progress toward certification

Benefits

• Performance-based bonuses
• Health and wellness benefits
• Flexible working arrangements