Junior HR Specialist

We are seeking a Junior HR Specialist to serve as the first point of contact for employee queries and HR processes managed through ticketing systems, ensuring timely, accurate and compliant service delivery aligned with performance standards.

Responsibilities

• Deliver operational support across various HR processes including Onboarding, Offboarding, Benefits and HR Administration
• Resolve employee requests via ticketing system within agreed timelines
• Maintain and update employee data in HR systems with high accuracy and full compliance
• Support HR documentation and ensure alignment with legal requirements and internal policies
• Collaborate with cross-location HR teams for consistent service delivery
• Contribute to continuous improvement of processes, runbooks and Shared Services workflows
• Handle sensitive employee data with strict confidentiality and low tolerance for errors
• Serve as the primary point of expertise for onboarding, probation and offboarding processes
• Provide process guidance and consultation to managers and employees throughout key employee lifecycle events
• Manage complex cases and escalations requiring interpretation of policies, procedures and process requirements
• Drive consistency, compliance and continuous improvement across employee lifecycle processes

Requirements

• 1+ years of experience in HR administration or a shared services environment
• Proficiency in English (B1+) for written and spoken communication together with familiarity with Polish, Spanish or Portuguese as an advantage
• Capability to manage multiple employee queries simultaneously while maintaining quality and meeting performance standards
• High precision in data-sensitive tasks such as employee records, certificates and documentation
• Flexibility to adapt to multi-country HR processes and evolving regulatory requirements
• Proactive, discreet and trusted approach to handling confidential information
• Experience in cross-functional or cross-location collaboration within a volume-based KPI environment

Nice to have

• Background in an HR Shared Services environment
• Working knowledge of Polish, Spanish or Portuguese
• Familiarity with ServiceNow or similar ITSM/HR ticketing systems

Benefits

With us you can:

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)

We focus on your professional growth:

• You can plan your individual career path together with your manager
• Receive regular feedback from colleagues
• Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
• Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
• Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
• Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
• Study at EPAM Solution Architecture School with the instructors who are practicing architects
• Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
• Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)

What we offer:

• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children