Junior IT Service Desk
Salary: RM 4,000 – RM 4,800 per month
About the role
Junior IT Service Desk role providing online assistance and end-user call, email and etc across APAC and China regions. Serve as primary point of contact for technical issues, troubleshooting hardware, software and network problems remotely while meeting SLA requirements.
Key responsibilities
Multilingual communication with fluent Mandarin, Cantonese and English to assist users across regional IT support inclusive APAC and China
Serve as primary point of contact for end-users needing technical assistance, troubleshoot hardware, software and network issues remotely while meeting SLA
Provide technical support to handle requests via phone, email, chat and ticketing systems
Perform diagnostics and troubleshooting of common IT issues involving Microsoft Windows / Apple MAC operating systems, Microsoft Office suites, basic networking, enterprise software, and hardware peripherals
Accurately log, track, diagnose, and escalate complex technical incidents to Level 2/Level 3 resolver groups
Update knowledge base to improve first contact resolution rates.
About you
Minimum Diploma in Information Technology related field
1 to 3 years experience in IT Service Desk or IT Helpdesk in shared service environment
Familiarity with Microsoft Active Directory, MS Windows OS, MS Office 365, Remote desktop tools and basic IT troubleshooting
Proficiency in Mandarin (spoken and written) and English (spoken and written)
Cantonese spoking will be in advantage
Good communication soft-kill to handle customer remotely, provide clear troubleshooting steps and workaround solutions (if any).
Willing to support rotational shift as operation requirement (including weekend)
Less than 12 months IT Service Desk Support can apply
Salary will depend past year experience