Junior IT Specialist

The Junior IT Specialist provides basic software support to clients, and, through specialized training and on-the-job experience, gains the fundamental knowledge on the products, procedures and standards and the technical skills that are needed to provide quality support service.

1. Receive and process common client requests—provide live chat, phone, and on-site support and perform remote sessions for troubleshooting and log collection.
2. Assist in investigating software problems. Identify software bugs, prepare bug reports and submit fix requests.
3. Closely coordinate with business analysts, software developers, specialists and other subject matter experts in completing cases.
4. Maintain good relations with clients. Communicate well and consistently provide high quality service.

1. Senior High School Diploma in the STEM strand.
2. At least OJT experience in remotely setting up or installing software or hardware.
3. Experience in technical support, client service, or outsourcing work preferred but not required.
4. Good English communication skills.
5. Willing to work at night, on shifting schedule and on weekends.