Junior IT Support Technician

The role

Entry-level, hands-on and client-facing. You'll support our internal teams and clients across hardware, software and networks, with real exposure to IT support, networking and systems administration.

What you'll do

- Troubleshoot hardware, software and network issues

- Support daily system administration, software installations, updates and configurations

- Help maintain IT infrastructure, including servers and databases

- Monitor system performance; support cybersecurity, backup and disaster-recovery routines

- Provide technical support to internal teams and clients, including on-site

- Maintain IT documentation — network diagrams, user guides and SOPs

- Participate in IT projects and the rollout of new solutions

- Collaborate with cross-functional teams on IT-related tasks

What we're looking for

- NITEC, Diploma in Computer, IT or a related field

- Fluent spoken English and Mandarin — required to support our Chinese-speaking clients

- Good working knowledge of Windows and networking fundamentals

- Positive attitude, hardworking and efficient; able to multi-task in a fast-paced environment

- Ability to learn and adopt the latest AI tools

Advantageous

- Experience in application software support, with on-site support and implementation

- Knowledge of databases and/or programming