Junior Network Engineer

LifeLong Medical Care is seeking a Junior Network Engineer to support the reliability, security, and performance of the organization’s network infrastructure across multiple healthcare locations. This position is responsible for monitoring network connectivity, troubleshooting network issues, assisting with network installations and configuration changes, and maintaining network documentation.

The ideal candidate has a foundational understanding of networking, strong troubleshooting skills, and a customer-service-oriented approach. The Junior Network Engineer will work closely with the Network Manager, Infrastructure team, Service Desk, and external technology partners to maintain reliable connectivity and minimize disruptions to clinical and business operations. This is a Full Time In Person Position requiring travel between health clinics as needed.

Key Responsibilities

1. Network Operations and Support

• Monitor network connectivity and availability across LifeLong facilities.

• Troubleshoot network connectivity issues involving LAN, WAN, Wi-Fi, switches, routers, and firewalls.

• Investigate and resolve connectivity issues affecting workstations, printers, phones, wireless devices, and other network-connected equipment.

• Respond to network incidents and service requests within established service-level targets.

• Escalate complex issues to senior engineers, the Network Manager, or external service providers as appropriate.

• Assist with after-hours maintenance and emergency troubleshooting when required.

2. Network Infrastructure

• Assist with the installation, configuration, and maintenance of network switches, wireless access points, routers, and related equipment.

• Support network cabling, patching, equipment replacement, and connectivity testing.

• Assist with VLAN assignments, IP addressing, DHCP, DNS, and basic routing and switching configurations.

• Help troubleshoot wireless coverage, performance, and authentication issues.

• Support network infrastructure upgrades, equipment refreshes, and site implementations.

3. Network Monitoring and Documentation

• Monitor network performance, availability, and alerts using approved network monitoring tools.

• Assist with identifying recurring outages, performance issues, and potential infrastructure risks.

• Maintain accurate network diagrams, equipment inventories, IP address records, configuration documentation, and site connectivity information.

• Document troubleshooting steps, root causes, and resolutions.

• Assist with routine network health checks and preventative maintenance.

4. Security and Compliance

• Follow established network security standards, configuration baselines, and change-management procedures.

• Assist with network segmentation, secure wireless access, and device connectivity controls.

• Coordinate with the cybersecurity team to investigate suspicious network activity and remediate identified vulnerabilities.

• Follow organizational policies related to HIPAA, protection of electronic protected health information (ePHI), and access to healthcare systems.

• Ensure network changes are documented, authorized, and tested appropriately.

5. Project and Vendor Support

• Assist with network deployments, circuit activations, site openings, office moves, and infrastructure upgrades.

• Coordinate with internet service providers, managed service providers, and equipment vendors to troubleshoot connectivity issues.

• Participate in network testing, maintenance windows, and disaster recovery exercises.

• Provide technical support to the service desk and desktop support teams for network-related incidents.