Junior Operation Support/ Tester
We're looking for a Junior Operation Support / Tester who is eager to learn, enjoys solving problems, and is passionate about software quality. This role is ideal for fresh graduates or candidates with internship experience in QA, software testing, or application support.
You will help support hotel night operations, investigate system issues, perform testing activities, and work closely with the R&D team to ensure our applications run smoothly for our clients
About the Candidate:
Fresh graduates are encouraged to apply.
Internship or academic project experience in QA Testing, Application Support, or Software Development is an advantage.
Basic understanding of software testing concepts, defect tracking, and test case creation.
Familiarity with databases (SQL) is a plus.
Knowledge of API testing or web applications is an advantage.
Strong analytical and problem-solving skills.
Detail-oriented with the ability to identify and document issues accurately.
Quick learner who can understand application workflows and business processes.
Excellent English communication skills.
Self-motivated and able to work independently.
Must have own equipment and a stable internet connection.
Key Responsibilities
Monitor and support hotel night operations to ensure production systems run smoothly.
Respond to client inquiries, requests, and issues through the ticketing system.
Assist in reproducing, documenting, and tracking reported defects.
Collaborate with the R&D team to investigate and resolve issues.
Create and execute test cases, test scenarios, and test data.
Perform functional, regression, UI, sanity, and end-to-end testing.
Document test results and provide clear defect reports.
Help maintain product and user documentation.
Participate in user acceptance testing and application validation activities.
Provide support during scheduled maintenance and operational incidents when required.
Willing to work on a shifting schedule, including nights and weekends.
Work Setup
Permanent Work From Home
Shifting Schedule (including nights and weekends)
Why Join YML Group?
Friendly and supportive team environment
Strong mentorship and learning opportunities
Work-life balance culture
Career growth and long-term development plans
Exposure to innovative technologies and software solutions
Opportunity to work with an international team
Be part of a growing Australian company with exciting future opportunities
Fresh graduates and ambitious candidates are encouraged to apply
Benefits
HMO + 1 Dependent (upon eligibility)
Vacation Leave and Sick Leave
Employee Recognition and Awards
Annual Performance Review & Salary Increase
Retirement Benefits
Career Development Opportunities
About YML Group
YML Group is a growing international company delivering innovative business and technology solutions across multiple industries. With teams located in Australia, the Philippines, and China, we take pride in our collaborative culture, professional excellence, and commitment to helping both our clients and employees succeed.
Start your career in Quality Assurance and Application Support with a company that values learning, growth, and innovation. 🚀