Junior People Operations Coordinator

We are looking for a Junior People Operations Coordinator who will take ownership of the day-to-day execution of core People Operations processes and help ensure smooth, accurate, and consistent operational support across the employee lifecycle. This role works closely with the People Operations Manager and cross-functional teams to maintain people data, documentation, internal programs, and recurring operational workflows. The ideal candidate combines strong attention to detail, a proactive and organized mindset, and a willingness to learn new tools and processes. This is an excellent opportunity for someone who wants to build a career in People Operations while developing ownership across multiple operational areas and contributing to continuous process improvement.

What We Value in a New Master

• Strong attention to detail and ability to work accurately with data, documents, and recurring tasks - you notice small errors before they become big problems.
• A proactive mindset - you ask questions, suggest improvements, and don't wait to be told twice.
• Eager to learn - you pick up new tools and procedures quickly, ask questions, and apply feedback as you grow.
• Clear English communication - you’re comfortable understanding routine instructions and writing effective internal messages.
• An AI-forward mindset - you're ready to learn, test, and use AI tools in your daily work to be more effective (prior experience is a bonus, but not required).
• Operational ownership - you take the initiative to complete tasks, follow up when information is missing, and always ask for help when needed.
• Reliable and consistent - you keep recurring tasks on track and follow agreed-upon instructions and checklists to ensure nothing slips through the cracks.

Nice to Have

• HRIS & System proficiency - you have experience using the company’s HRIS and internal People Operations systems.
• Payroll processes - you understand payroll-support processes and reporting requirements.
• Documentation standards - you are comfortable working with internal documentation standards and templates.
• Program coordination - you have experience with the coordination of English Learning and knowledge-sharing or any other similar programs.
• Communication & Workflows - you are familiar with internal communication channels and stakeholder workflows.
• People Ops knowledge - you have a solid grasp of People Operations terminology, policies, and procedures.

How You'll Contribute

• HR Administrative Support: Add, update, and remove Masters’ records in our HR system, and keep HR documents up to date; assist with payroll tasks (recording expenses and receipts) and support the People Operations Manager with research, scheduling, and document drafting.
• Payroll Support: Assist the People Operations Manager by collecting and organizing payroll-related inputs, managing expense documentation, and coordinating time-tracking and reporting to ensure timely processing.
• Learning & Internal Programs: Coordinate the operational aspects of the English Learning Program, knowledge-sharing activities, and internal community events, including scheduling, participant tracking, and communication.
• Operational Documentation Support: Assist in maintaining the People Operations knowledge base, ensuring all onboarding/offboarding templates and procedure guides remain up-to-date and accessible.
• Collaborate with Delivery, Information Security, Finance, Legal, and Administration teams to ensure seamless operational execution.