Junior Product Manager (Five9)
Summary
Junior Product Manager at Miratech to shape and enhance a cloud-based customer engagement platform, collaborating with teams to optimize outreach and agent efficiency.
Job Description The Junior Product Manager plays a key role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate w…