Junior Product Support Specialist

Hashavim 360 is a leading fintech information provider, delivering digital solutions in labor law, taxation, finance, welfare, and pensions.

We are looking for a Junior Product Support Specialist to deliver advanced assistance for our software products

Key Responsibilities:

Manage client onboarding and ensure smooth, effective use

Investigate and resolve first and second-level technical incidents

Perform in-depth troubleshooting and identify underlying issues

Support customers through phone, email, and other communication channels

Work with R&D on system-level problems

Requirements

Strong technological skills and the ability to quickly learn and work with software systems

Clear and professional communication skills

Strong customer orientation and service mindset

This is a full-time position, 9:00–18:00.

The role is hybrid, offering flexible and convenient working hours.

Our offices are located in central Israel.