Junior Quality Analyst Customer Service

You will handle customer complaints, coordinate with specialist areas, provide clear and welcoming guidance, assess proposed resolutions, and continuously improve service processes and customer experiences.

Responsibilities

• Handle complaints by engaging partner areas and subject-matter specialists
• Follow the defined work schedule
• Analyze customer-service processes critically and constructively
• Serve customers with clarity, empathy, and courtesy
• Assess proposed solutions and decisions for quality and consistency
• Review processes continuously on behalf of customers

Requirements

• Clear, objective, and empathetic written and verbal communication
• Customer-service knowledge
• Knowledge of financial products and services
• Ability to follow processes, procedures, and area guidelines
• Ability to use internal systems and tools
• Completed higher education

Benefits

• Meal allowance
• Transportation allowance
• Food allowance
• Childcare assistance
• Medical coverage
• Dental coverage
• Life insurance
• Private pension
• Gympass and Totalpass membership
• Univers pharmacy discounts
• Visits, reservations, and accommodation at Itaú Unibanco Club
• Discounts at partner stores and services
• Fique OK program
• Discounts on financial products and services