Junior Quality Engineer - Dealer Service Evaluation
About Us
BYD is a leading high-tech multinational company, headquartered in Shenzhen, China, operating in IT, automotive, new energy, and rail transit. As a global pioneer in New Energy Solutions, we are committed to building a zero-emission ecosystem.
Our BYD Europe team in Hoofddorp is expanding, and we are looking for a Junior Quality Engineer - Dealer Service Evaluation with a strong background in data analytics and business intelligence to support our dealer service operations across Europe.
About the job
In this role, you will be responsible for collecting, analyzing, and visualizing dealer service data to identify trends, measure service quality, and provide actionable insights to improve performance. You will work closely with the sales teams to build and maintain a robust data analytics platform.
Key Responsibilities
Collect, clean, and analyze data related to dealer service performance
Conduct occasional on-site dealer assessments and mystery shopping visits across Europe
Conduct competitor and market analysis to benchmark dealer service levels
Design and develop dashboards and visual reports in BI tools
Communicate in a clear and effective way with team members, stakeholders and be able to create engaging presentations
Provide actionable recommendations to improve dealer service operations
Qualifications & Skills
1–3 years of relevant work experience in data analytics, preferably in automotive, retail, or service industry
Strong analytical and problem-solving abilities with a keen eye for detail
Proficient in BI tools for dashboard creation and data visualization
Advanced Excel skills
Excellent communication skills in English AND other European Languages
Willing to travel at least half of the working time across Europe
What We Offer
Career growth opportunities within a fast-growing Quality team.
Business trip throughout Europe, with travel and meal allowances
Performance and experience based competitive rewards, pension-plan, commuting allowance, and visa sponsorship if applicable
Job in a fast-developing company that stands for Innovative and sustainability-driven technology
What’s next?
Once you click apply, we’ll take you to the BYD Europe careers portal
– Here you’ll complete a short application form
Location: Hoofddorp & Business trip
Type of Employment: Full-time