Junior Recruiter

The Internal Recruiter is responsible for delivering end-to-end recruitment across the BPO environment, including high-volume frontline hiring, specialist and leadership recruitment, and niche talent acquisition for IT, Automation, and AI-enabled roles. The role supports both operational scale and strategic transformation by ensuring access to future-fit talent aligned with business growth and digital enablement initiatives.

KEY RESPONSIBILITIES

1. High-Volume BPO Recruitment - Manage bulk recruitment for call center agents across multiple campaigns and lines of business. - Deliver recruitment within aggressive timelines while maintaining quality, compliance, and attrition control. - Partner with Operations, Workforce Management, and Training to align hiring with capacity planning. - Coordinate mass interviews, assessment centers, and onboarding pipelines. - Building Quality Pipelines for volume hires and specialist positions

2. Specialist, Management & Executive Recruitment - Lead recruitment for specialist BPO roles including QA, WFM, Trainers, Team Leaders, Operations Managers, and support functions. - Manage end-to-end recruitment for middle management, senior leadership, and executive roles. - Conduct structured, competency-based interviews.

3. IT, Automation & AI Recruitment - Recruit for IT, Automation, AI, and digital transformation roles. - Collaborate with IT and Digital teams to define technical requirements. - Translate technical needs into effective sourcing strategies.

4. Recruitment Lifecycle Management - Draft and maintain job descriptions. - Source candidates via ATS, job boards, LinkedIn, referrals, and headhunting. - Manage screening, interviews, offers, and onboarding coordination.

5. Stakeholder Management - Act as a recruitment partner to hiring managers. - Provide talent market insights and recruitment reporting.

6. Compliance & Reporting - Ensure compliance with labor legislation and internal policies. - Track recruitment metrics including time-to-fill and quality-of-hire.

Qualifications:

- Matric Certificate / NQF 4

- HR degree or relevant

Experience:

- 2–5+ years recruitment experience in a BPO or call center environment.

- Proven high-volume recruitment experience.

- Experience recruiting specialist, management, executive, IT, Automation, and AI roles. KEY COMPETENCIES

- Strong stakeholder management skills. - Knowledge of BPO operations and digital transformation.

- Ability to manage multiple recruitment streams. - Data-driven and adaptable mindset