Junior Sales Specialist, Quotations & Communications

• Provide sales support through email and telephone quotation requests direct from customers and GSAs
• Share the processing of quotations for CNA customer accounts
• Keep up to date on all our products and services, the DHL air network and RCG capabilities
• Liaise daily with the Capacity Mgt team on areas of low/medium/high levels of available capacity in order to manage the pricing levels in a dynamic environment
• Process quote requests and follow up on responses, keep logs of lost/won opportunities
• Keep up to date on the daily reports to ensure knowledge and awareness of the day-to-day issues and contingencies
• Negotiate on spot rates and contract rates in conjunction with the Rev Mgt and the relevant Sales Manager in order to win the business at the right price for the customer and for DHL
• Keep up to date on industry news and market and customer behaviors
• Keep the customer database up to date with details of potential opportunities and pipeline
• Understand and work towards achieving the departmental KPIs to ensure targets are met
• Interpret the DHL network schedules, and have comprehensive knowledge of aircraft types, ULD types and network, aircraft, origin and destination restrictions
• Complete any mandatory Compliance training
• MEA, SEA, CNA and CN communications and Ops updates – e.g. new sales manager recruited, request to add extra plastic sheets to all transit and import shipments to Japan, MyACSBill comms, sale validation comms cascade in region
• AP website updates, including GSA contacts management and regular Cargo Fuel Surcharge updates
• GSA brand management – e.g. communicating branding requirements to recently appointed TPE GSA, the same with new Gabon GSA, GSA workshop branded items, Vietnam GSA LinkedIn post brand approvals
• Event management and branding – HK & CN customer dinners, other regional events
• Branded items for sales teams
• Miscellaneous – creating customer decks, monthly comms meetings with global comms to align workflows and processes, etc.

• University degree; analytical experience in cargo or pricing acceptable
• 3-5 years cargo sales or revenue management experience; analytical background mandatory
• Fluent in spoken and written English. Cantonese beneficial
• Strong interpersonal & communication skills are critical for success.
• Customer orientated
• Quality orientation (accurate, timely)
• Conceptual thinking
• Presentation skills

Please submit your application along with your CV and a copy of your highest educational degree (e.g., Bachelor’s, Master’s, or MBA certificate).

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