Junior Service Desk Consultant
Posted Updated 3
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Summary
A first-line IT support role in Central London: you'll log, track and resolve L1 incidents and service requests in Jira Service Desk, escalate to higher-level teams, and help keep Windows Server environments stable and healthy.
The Opportunity: In this role, you will provide essential first-level technical support, managing incidents and service requests across a fast-paced environment. You will bridge end-users and higher-level technical teams, taking ownership of ticketing workflows via Jira Service Desk while maintaining the overall health and stability of core Windows Server environments. Your Impact Incident & Request Management: Utilize Jira Service Desk to log, track, and resolve L1 support requests efficiently…
