Junior Support Desk Analyst

Role Overview We are looking for a motivated and customer-focused Junior Support Desk Analyst to join our support team. This entry-level role is ideal for someone who enjoys problem-solving, working with technology and helping customers resolve technical issues in a clear and professional way. The successful candidate will act as a first point of contact for support queries, helping users with broadband, VoIP, CCTV and IT-related issues. You will log, investigate, resolve and escalate tickets w…