Junior Support Specialist with English (remote in Poland)

This is a remote position.

Are you driven by a passion for helping others and solving technical problems? Now we are looking for a Junior Support Specialist with English to join our Support Team. If you have a talent for connecting with others, thrive in fast-paced environments, and enjoy learning new skills, this is the opportunity for you!

What you'll actually do

• Handle our Polish and English-speaking customers’ requests via e-mail and live chat with the highest level of customer service.
  
• Deal with technical issues reported by our customers (including a technical analysis of the configuration of Profitroom's products).
  
• Represent the company while interacting with our customers and partners.
  
• Cooperate internally with other company departments to resolve customers’ queries.
  

Requirements

What we're looking for

• Language skills — excellent command of Polish and English in both speech and writing.
  
• Customer focus — empathy and passion for helping others; you look for opportunities to exceed customers' expectations.
  
• Resilience — patience and ability to work under time pressure so we can help our customers as smoothly as possible.
  
• Computer proficiency — quick typing and navigation between different tools.
  
• Clear communication — ability to explain complex functionalities in an understandable and easy way.
  
• Team player attitude — you’ll collaborate within the team to serve our customers.
  
• Adaptability — an open mind and readiness to learn new things constantly and adjust to changes.
  

→ Nice to have

• Industry knowledge — previous experience in the hospitality industry.
  
• Prior experience — experience in a similar position or customer support.
  

Benefits

What comes with the job

Form of employment: Employment contract. Salary range: 5500 to 6500 PLN gross per month.

• 100% remote — fully flexible, work from anywhere in Poland
  
• English classes — and a dedicated team development fund
  
• Medical and life insurance — co-financed, plus access to sports facilities
  
• 24 / 26 days off
  
• Company perks — retreats and events, wedding and baby packs, and an employee referral program
  
• Flat hierarchy — open communication, no bureaucracy
  

→ Recruitment process

1. Intro call with the Recruiter (up to 30 minutes)
   
2. Role and Team fit interview with Hiring Manager and Team Leader (up to 60 minutes)
   
3. Culture fit interview with FLS team members (up to 30 minutes)