Junior Systems Administrator
Description
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to growth, we are currently seeking to add a Junior Systems Administrator to our exceptional team. The Junior Systems Administrator is responsible for taking the first level tickets once escalated to the team. In this role it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future.
Responsibilities
- Diagnose and resolve hardware, software, and network issues
- Support operating systems such as Windows, Linux, and macOS
- Manage user accounts using tools like Active Directory
- Assist with software installation, configuration, and troubleshooting
- Provide basic networking support (IP configuration, DNS, VPN)
- Configure, install, and support desktops, laptops, printers, and peripherals
- Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
- Provide timely, professional support to end users
- Communicate clearly and explain technical issues to non-technical users
- Maintain accurate documentation and time entries
- Build strong relationships with clients and ensure high satisfaction
- Handle user concerns calmly and professionally, including de-escalation
- Other duties as assigned.
Requirements
- An associate or bachelor’s degree in computer science, information technology, or a related field.
- 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
- Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
- Strong communication skills are essential for success in this role.
- Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
- Ability to travel to client sites as needed
- Enthusiastic about taking on challenges in a growing company with a diverse client base.
- Self-driven and capable of working independently with minimal supervision.
- Excellent organizational skills and strong attention to detail.
Benefits
Investing in Our Team is Key to Our Success!
Financial Benefits: We offer a comprehensive benefits package designed to support our employees’ financial well-being, health, growth, and overall quality of life. Financial benefits include a 401(k) plan with employer contributions, performance-based incentive opportunities, and employee discount and savings offerings.
Time Away from Work: Employees enjoy paid time off (PTO), paid holidays, paid parental leave, and a work-from-home (WFH) bank to support flexibility and a healthy work-life balance.
Health and Wellness: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
Growth & Development: Our health and wellness benefits include comprehensive medical, dental, and vision coverage, employer-paid life insurance, short- and long-term disability insurance, Flexible Spending Accounts (FSA), and well-being resources and support programs.
That's Not All: Additional perks include employer-paid dry-cleaning services, Friday team lunches, corporate concierge services, a dog-friendly office, team-building events, company-sponsored activities, and more!
Our Commitment to Inclusion:
Charles IT is committed to fostering an inclusive and respectful workplace where everyone can thrive. We are proud to provide equal employment opportunities to all team members and applicants without regard to any protected characteristics. We believe diverse perspectives strengthen our team, enhance innovation, and help us better serve our clients.
The information contained in this job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Additional responsibilities may be assigned as business needs to evolve.
Careers - Charles IT
Skills
As published by workable · 12 questions · 4 written answers
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (1)
- What is your desired salary?
Pick from a list (7)
- How did you hear about Charles IT?
- This position is an in-office role located in Stamford, CT
- How many years of hands-on professional IT support experience do you have supporting business environments (excluding school, internships, or personal projects)?
- Which of the following have you personally performed in a professional IT role? (Select all that apply)
- Are you eligible to work in the United States?
- Current, valid US driver's license is required.
- I certify that answers given herein are true and complete to the best of my knowledge. I understand that clicking the submit button below serves as an e-signature. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an 'at will' nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this 'at will' employment relationship may not be changed by any written document or by conduct unless an authorized executive of this organization specifically acknowledges such change in writing. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the employer.
Written answers (4)
- Tell us why you think you'd be a great fit for Charles IT.
- If you were referred, please share the name of the individual who referred you to the role. If not, please put 'n/a'
- If currently employed: Why are you looking to leave your current position? If not currently employed: What was the reason for leaving your most recent position?
- Do you have any limitations that would prevent you from performing the duties of this role as outlined in the job description?