Junior Systems Administrator
Exceptional Service, Endless Improvement, Passionate People, and Honest and Forthright. Guided by our values, we foster a culture of growth, balance, and belonging where every team member can thrive.
Due to growth, we are currently seeking to add a Jr Systems Administrator to our exceptional team. The Jr Systems Administrator is responsible for taking the first level tickets once escalated to the team. In this role it is vital in ensuring the IT infrastructure runs smoothly while building a foundation for more advanced responsibilities in the future. In this role, you'll primarily focus on setting up/decom user accounts and computers and troubleshoot basic day to day tickets with the first level of support, making a significant impact on our team.
Responsibilities
- Diagnose and resolve hardware, software, and network issues
- Support operating systems such as Windows, Linux, and macOS
- Manage user accounts using tools like Active Directory
- Assist with software installation, configuration, and troubleshooting
- Provide basic networking support (IP configuration, DNS, VPN)
- Configure, install, and support desktops, laptops, printers, and peripherals
- Coordinate with third-party vendors and IT teams for repairs, updates, and troubleshooting
- Provide timely, professional support to end users
- Communicate clearly and explain technical issues to non-technical users
- Maintain accurate documentation and time entries
- Build strong relationships with clients and ensure high satisfaction
- Handle user concerns calmly and professionally, including de-escalation
- Other duties as assigned.
Requirements
- An associate or bachelor’s degree in computer science, information technology, or a related field.
- 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
- Perferred certifactions: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity
- Strong communication skills are essential for success in this role.
- Ability to manage multiple tasks and collaborate effectively within a fast-paced, client-focused team.
- Enthusiastic about taking on challenges in a growing company with a diverse client base.
- Self-driven and capable of working independently with minimal supervision.
- Excellent organizational skills and strong attention to detail.
Benefits
Charles IT offers a competitive benefits program including Medical, Dental, Vision, Life, Disability, Paid Holidays, PTO, 401K, and bonuses. In addition, we offer free dry cleaning, a fully stocked break room, Friday team lunches, paid training, team-building outings every quarter, professional development and so much more!
Our Commitment to Inclusion:
Charles IT is committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected category. We welcome and encourage diverse perspectives.
The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.
If you’re excited about contributing your expertise to a fast-growing company that values innovation and teamwork, we’d love to hear from you!
Skills
As published by workable · 12 questions · 4 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Short answers (1)
- What is your desired salary?
Pick from a list (7)
- How did you hear about Charles IT?
- This position is located at one of our four offices (Stamford, CT | Providence, RI | Chesapeake, VA)
- How many years of hands-on professional IT support experience do you have supporting business environments (excluding school, internships, or personal projects)?
- Which of the following have you personally performed in a professional IT role? (Select all that apply)
- Are you eligible to work in the United States?
- Current, valid US driver's license is required.
- I certify that answers given herein are true and complete to the best of my knowledge. I understand that clicking the submit button below serves as an e-signature. I authorize investigation of all statements contained in this application for employment as may be necessary in arriving at an employment decision. I hereby understand and acknowledge that, unless otherwise defined by applicable law, any employment relationship with this organization is of an 'at will' nature, which means that the Employee may resign at any time and the Employer may discharge Employee at any time with or without cause. It is further understood that this 'at will' employment relationship may not be changed by any written document or by conduct unless an authorized executive of this organization specifically acknowledges such change in writing. In the event of employment, I understand that false or misleading information given in my application or interview(s) may result in discharge. I understand, also, that I am required to abide by all rules and regulations of the employer.
Written answers (4)
- Tell us why you think you'd be a great fit for Charles IT.
- If a referral, please share the name of the individual who referred you to the role
- If currently employed: Why are you looking to leave your current position? If not currently employed: What was the reason for leaving your most recent position?
- Do you have any limitations that would prevent you from performing the duties of this role as outlined in the job description?