Junior Technical Consultant - Infrastructure Operations Support

Job Role: Junior Technical Consultant - Infrastructure Operations Support
Shift: Rotational / 24x7 support, including on-call, weekend, and release coverage as required
Work Mode: Hybrid
Relevant Exp: 2+ Years

Job Description:

Responsibilities
Monitor AWS, OCI, database, Linux, RHEL, and Windows environments.
Respond to infrastructure alerts and incidents using PagerDuty and ServiceNow.
Review and interpret monitoring alerts, technical emails, and system logs.
Perform initial troubleshooting and follow established support procedures.
Monitor systems using LogicMonitor.
Execute standard operational tasks and automation using Ansible Tower.
Document incidents, troubleshooting activities, and shift handovers.
Escalate issues to the appropriate technical teams when required.
Participate in knowledge-transfer activities and develop infrastructure support skills.
Provide shift coverage on short notice when operationally required.

Required Skills
Basic knowledge of AWS and OCI.
Basic understanding of databases.
Basic knowledge of Linux, RHEL, and Windows environments.
Working knowledge of PagerDuty and ServiceNow.
Familiarity with LogicMonitor and Ansible Tower.
Ability to interpret technical emails, alerts, and system logs.
Strong communication, troubleshooting, and documentation skills.
Ability to follow procedures and work effectively in a high-pressure operational environment.

Work Schedule
Rotating 24x7 shifts.
Availability required during night shifts, weekends, holidays, and other organizational closures.
Willingness to report for shift coverage on short notice when needed.

Experience
2-3 years of experience in Infrastructure, Cloud Operations, NOC, or IT Support.
Candidates with foundational technical knowledge and a strong willingness to learn are encouraged to apply.