Junior Technical Customer Support Specialist (Day Shift)
Posted Updated
Description
Decodo is a web data infrastructure for fast-growing tech teams. It's a mid-market, self-service platform built for speed to value, so teams move from idea to implementation without procurement slowing them down.
The culture matches the product: decisions move at the speed of the idea, and people are trusted to test, iterate, and fix what's closest to them.
The team waiting for you:
Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!
Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!
In this role, you will:
- Give joy to our customers by solving their queries via live chat and email;
- Ensure excellent customer experience;
- Answer customers’ queries & provide reliable information;
- Interpret and finetune the customer success process & performance;
- Work alongside techies to understand IT business logic;
- Build and develop customer relationships that will turn clients into advocates.
Your skills & experience:
- No previous experience required - we’re looking for someone eager to learn and grow;
- Excellent communication skills in English and Lithuanian;
- Ability to work full-time during day shift (9:00 AM - 5:00 PM) in a hybrid working model;
- Energy to move mountains together with your team;
- Empathy and understanding - basically showing clients how important they are!
- A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
- Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.
Salary & benefits:
- Gross salary: 1500 - 1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
- Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
- Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
- Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
- Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here:
Decodo is part of Source, a data ecosystem for a world built on intelligence. One of five independent technology companies connected by shared standards, expertise, and a belief in responsible access to web data.
Up for the challenge? Let’s talk!
As published by lever · 5 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, Link to your profile (Linkedin/Github etc.) URL
Pick from a list (4)
- Would you be able to work full-time during day shift (9:00 AM - 5:00 PM)? optional
- Would you be able to work in a hybrid working model (from a physical location in our Vilnius office)? optional
- What is your English language level?
- What is your Lithuanian language level?
Written answers (1)
- Do you have any technical background? Tell us more.