Junior Technical Support Engineer- 1-Year Fixed Contract

<p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">Welcome to GEP</span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;"><b>Who We Are</b></span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">GEP, with over 30 offices internationally, is the fastest growing procurement and supply chain solutions firm – consulting, software and managed services. GEP has succeeded by being smart and creative; solving complex problems and finding opportunities for the world’s largest organizations.</span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;"><b>How You Grow at GEP</b></span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">We recognize people who make a genuine difference, work hard and drive achievements. Results are noticed and rewarded. It’s how you will grow a career at GEP, and in a much shorter time frame than at other firms.</span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;"><b>Celebrating Everyone</b></span></span></p><p></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;">GEP succeeds through the ideas and creativity of our team members so we embrace people of all experiences, nationalities, abilities, cultures, races, gender identities, sexual orientations and ages. What makes you unique and different is celebrated and will help GEP stand out even more. And we are a women-founded and -owned company so our foundation is making GEP a great place to work for women, a place where women can learn, advance and give back.</span></span></p><p></p><p style="font-family:DarwinSans;line-height:1.2;"></p><p class="MsoNormal"><span style="font-size:11pt;line-height:115%;font-family:Calibri, sans-serif;"><span style="font-size:11pt;"><b>Are You One of Us</b></span></span></p><p></p><div style="color:rgb(0,0,0);font-family:'Segoe UI';line-height:20px;"><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Responsibilities</strong></div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Be a member of a team which provides technical support and problem-solving abilities for our international external and internal customers.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Communicate with our business customers and IT professionals via e-mail, ticketing system and telephone.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Identify, evaluate and prioritize customer problems and formulate resolution plans.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Assist in identifying resolution gaps and in evaluating new services, processes and technologies introduced at the helpdesk.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Escalate unresolved issues to support leads, designated service group or client helpdesk<br /><br /><div style="line-height:20px;"><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Preferred Qualifications</strong></div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Fluent English written and spoken (B2 or higher).</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Basic IT technical skills.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Desire to learn and gain experience in the IT field.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Availability to work in shifts.<br /><br /><div style="line-height:20px;"><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol"><strong>Nice-to-Have Advantages</strong></div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Unix / Linux basic level skills.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Knowledge of ITIL framework and IT Service Management tools.</div><div class="paragraph-in-scc-markdown-text ___1ngh792 ftgm304 f1iaxwol">• Proficiency in additional languages such as German, Swedish, Norwegian, or Finnish.</div></div></div></div></div></div>