Junior Technical Support
Description
About the role
The Junior Technical Support role ensures technical support incidents and requests, including asset maintenance, are properly attended to in line with service level agreements. The position supports the internal ICT department with the deployment of systems and technology and contributes to reliable day-to-day IT operations.
Key responsibilities
Conduct diagnostics upon receipt of assigned escalation tickets.
Assess issues and identify appropriate solution options.
Execute identified solutions and document work completion.
Contribute to the creation of the IT technical knowledge base.
Maintain familiarity with the knowledge base and support its consistent use and updating.
Tag and check hardware and software assets for compliance with the asset management policy.
Assist the internal ICT department with technology and systems deployment whenever required.
Make initial contact with vendors and participate in discussions regarding technical issues and requests.
Report initial issues for repair or damage identification.
Ensure required daily and weekly reports are completed and updated.
Raise initiatives and participate in activities focused on process and system improvement.
What we're looking for
Bachelor of Science degree in an IT-related course, with major units in hardware computer architecture and network foundation.
Experience in technical troubleshooting and resolution is an advantage.
Basic written and oral communication skills.
Basic knowledge and understanding of IT operations.
Basic interpersonal skills.
Technical certifications are an advantage.