Junior Territory Manager-Ultrasound

The Junior Territory Manager for Probo Medical LLC will visit accounts with the goal of developing a professional relationship and educating the client on Probo Medical LLC offerings. The position will develop a client base within a 3-to-4-hour geographical radius to service diagnostic ultrasound equipment and offer client solutions based on their specific need. Those solutions include, but not limited to, ultrasound service, ultrasound probe repair, ultrasound system sales, replacement probe sales, rentals, training, and system applications. This position is available for regional bonus pool with no commissioning structure. Probo Medical LLC is the world's largest provider of multi-OEM ultrasound equipment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work to learn and establish rapport with customers.
• Schedule and perform preventative maintenance.
• Generate revenue growth by offering solutions and products aligned with the service portfolio.
• Provide timely responses to service requests.
• Complete and submit applicable field service reports for invoicing.
• Develop a profitable territory performing service, selling service contracts, parts, systems.
• Act as a subject matter expert on all manufacturers and models by studying manuals, attending training, reaching out to co-workers and all other available resources.
• Troubleshoot and problem solve issues as they arise when doing service calls.
• Adhere to internal procedures regarding defective probes and parts, unused equipment, call escalation, warranties, and finance policies.
• Performs all administrative duties within established Probo Medical and regulatory timeframes including timesheets, service work orders, expense reports, preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.
• May be asked to perform service work remotely providing telephone, remote technical support, and remote diagnostics to external healthcare customers and field partners to resolve customer equipment issues and initiate escalation, if appropriate.
• Responsible for the delivery and installation of an ultrasound system sold within your geographical radius. This will consist of being on site, making sure the equipment works, satisfying client expectation and learning client's ultrasound equipment portfolio and needs.

Key Performance Indicators (KPI’s)

Service Performance

• PM Completion & (schedule & non-schedule) (Total)
• First-time fix rate with primary engineer
• Percentage of Outstanding Workorders
• Percentage of Field Service visits per field engineer per month

Sales Performance

• Assist in expiring maintenance contract renewals
• Assist in Billables
• Assist in Probe Sales
• Assist in Equipment Sales
• Assist in Probe Repair Sales

Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed.