Junior UX Designer

Position Overview

The Government Services Integration Cluster is seeking a Junior UX Designer to create intuitive, accessible, and user-friendly digital experiences for web and mobile applications. The successful candidate will apply user-centred design principles, conduct end-to-end user research, develop wireframes and prototypes, and collaborate with business stakeholders and cross-functional teams to improve digital services.

The ideal candidate will have hands-on experience with UX/UI design tools, particularly Figma and Canvas, and the ability to lead design workshops, facilitate stakeholder alignment, and apply the Ontario Design System and digital service standards.

Key Responsibilities

• Design effective, user-friendly, and visually appealing interfaces for web and mobile applications.
  
• Plan and lead UX projects, design workshops, and stakeholder alignment sessions.
  
• Manage end-to-end user research, including participant recruitment, interviews, surveys, analysis, and synthesis.
  
• Translate research findings into sitemaps, user flows, customer journey maps, wireframes, mockups, and interactive prototypes.
  
• Design and iterate on digital products based on usability testing, user feedback, and performance insights.
  
• Identify usability issues and develop practical, elegant design solutions.
  
• Make informed UX decisions relating to core product functionality and new features.
  
• Facilitate product vision through research, ideation, sketching, prototyping, and user testing.
  
• Develop responsive design solutions optimized for different devices, screen sizes, and interfaces.
  
• Collaborate with developers, QA specialists, business users, and other stakeholders to support successful implementation.
  
• Prepare clear and comprehensive design documentation, reports, reviews, and assessments.
  
• Apply accessibility principles and relevant standards to deliver inclusive digital experiences.
  
• Consider technical constraints and the appropriate use of web development technologies when developing design solutions.
  

Required Qualifications and Experience

1. UX/UI Design and Research

• Demonstrated experience creating graphical user interfaces (GUIs) based on user interactions and performance requirements.
  
• Experience in UX design, UI design, interaction design, or a similar role involving web and mobile applications.
  
• Ability to define and lead UX projects, design workshops, and stakeholder alignment sessions.
  
• Experience managing end-to-end user research, from participant recruitment through analysis and synthesis.
  
• Proficiency with design and prototyping tools, including Figma, Canvas, or similar tools.
  
• Understanding of web development technologies, including their capabilities and limitations.
  
• Experience applying user-centred design principles to create intuitive and engaging digital experiences.
  
• Experience developing wireframes, user stories, user flows, user journeys, mockups, and interactive prototypes.
  
• Ability to facilitate product vision through research, ideation, prototyping, and user testing.
  
• Experience identifying design challenges and developing effective solutions.
  
• Ability to make strategic UX decisions for existing functionality and new features.
  
• Experience gathering and applying user feedback to improve existing interfaces.
  
• Strong organizational skills, with the ability to manage competing priorities, meet deadlines, and maintain effective client relationships.
  

2. Communication and Collaboration

• Ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.
  
• Strong communication skills, with the ability to explain design concepts and development processes to diverse audiences.
  
• Experience collaborating with developers, QA specialists, business stakeholders, and cross-functional teams.
  
• Ability to work effectively with stakeholders at different organizational levels.
  
• Demonstrated teamwork, stakeholder engagement, and collaboration skills.
  

Desirable Qualifications

• Knowledge of accessibility testing methodologies.
  
• Experience working with the Ontario Design System.
  
• Knowledge of the Digital Service Standard.
  
• Understanding of WCAG 2.1 Level AA accessibility requirements.
  
• Experience addressing complex design challenges involving legacy systems, multiple stakeholders, and approval processes.
  

Public Sector Experience

• Previous experience working within the Ontario Public Service (OPS) or other public sector organizations is considered an asset.
  

Mandatory Skills Summary

Candidates should demonstrate experience in the following areas:

• UX/UI design for web and mobile applications.
  
• GUI design informed by user interactions and performance.
  
• Leading UX projects, design workshops, and stakeholder alignment sessions.
  
• End-to-end user research, including recruitment and synthesis.
  
• Proficiency with Figma, Canvas, or comparable design and prototyping tools.
  
• Knowledge of the Ontario Design System.
  
• Understanding of the Digital Service Standard.