Junior VIP Manager
VIP Relationship & Community Management:
Build, nurture, and maintain personalized relationships with VIP players.
Deliver high-touch concierge support via direct messaging with VIPs.
Gather community feedback, survey responses, and player sentiment to represent the "voice of the VIP" to product and development teams.
Organize exclusive community events (e.g., live interactive sessions, VIP challenges, custom rewards, and player celebrations).
LiveOps & CRM Execution:
Support the planning and execution of the monthly LiveOps calendar.
Configure and launch segmented in-game events and promotions based on player preferences and behavior.
Coordinate with Art, Analytics and Content teams to prepare creative briefs and execute multi-channel CRM campaigns across Push, In-App messages, Inbox and Email.
Lifecycle Strategy & Retention:
Monitor key player and business metrics such as Revenue, Active Users and Paying Users, learning how they connect to player behavior and the in-game economy.
Support targeted retention and re-engagement initiatives across different stages of the player lifecycle.
Combine player feedback and data to help identify opportunities for more personalized experiences and promotions.
Early-career profile: You may be starting your professional career or have some initial experience through internships or junior roles in marketing, product, data, gaming, CRM or customer-facing environments.
Curious & quick learner: You enjoy understanding how things work, connecting ideas and applying what you learn to real situations.
Analytical mindset: You’re comfortable working with spreadsheets, basic data and metrics, and you’re interested in understanding player behavior through numbers.
AI-friendly: You’re curious about AI tools and how they can help you work smarter and more efficiently. Previous experience using them is a plus.
Organized & proactive: You’re comfortable managing different tasks, paying attention to detail and taking increasing ownership as you learn.
Collaborative: You enjoy working with different teams, asking questions and learning from more experienced colleagues.
Gaming mindset: You genuinely enjoy games, gamified experiences and digital communities. Being an active gamer is a strong plus.
Languages: Fluent Spanish is required, as day-to-day team communication is mainly in Spanish. Working proficiency in English is a plus.
Location: Based in Barcelona or nearby and comfortable working in a flexible hybrid environment.
Career Entry & Growth: A real entry point into the videogame industry with hands-on learning, close mentorship, and on-the-job training from senior team
members.
Workplace & Culture: Multicultural, friendly, and supportive team environment.
Flexible hybrid work: A combination of office and remote work.
Office Perks: Fully equipped HQ with beer tap, ping pong, boxing set, and more.
Facilities: E-scooter and bike parking, plus shower facilities.
Kitchen & Refreshments: Fully equipped kitchen with free coffee, snacks, and fresh fruit.