Junior Warranty Support & Risk Prevention
- Review claims received in assigned sort groups via OEM's claim payment system to determine if claim meets policy guidelines using the paperwork supplied by the dealership.
- Analyze dealer information to determine the claims audit targets.
- Using multiple OEM systems, the RP Specialist will analyze claims data and look for anomalies.
- Based on this data, the RP Specialist will set a monthly calendar of audit or training targets.
- Analyze various claims data to determine if claims are valid. Communicate any potential claim charge backs to dealer-based OEM business rules.
- Provide backup support to Warranty specialist operations when needed
- Identify process improvements and best practices as needed
- Complete additional tasks and projects as assigned by management this is not limited to ad hoc reporting tasks or dealers inquiries.
Education
- Grade 12 or equivalent required. Some college coursework desired.
Experience
- Previous ESP or Warranty claims program knowledge is desired
- Mechanical automotive background required
- Familiarity with OASIS and ACESII is desired, but not required
Skills
- Excellent time management skills/organizational skills.
- Excellent written and verbal communication skills
- Effective analytical and problem solving skills
- Attention to detail is required
- Displays professionalism and a positive attitude
- Ability to effectively communicate with customers, managers, and coworkers.
- Ability to multitask and prioritize assignments
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.