[凱基金控]營運暨永續發展處_Project Leader

To lead the Group-wide Project Management Office with a strong operations-driven mandate, focusing on productivity enhancement, customer experience improvement, operating model optimization, process simplification, and strategic project execution across banking and securities businesses.
This role requires a leader with solid hands-on experience in financial services operations who can translate operational pain points into executable transformation roadmaps, oversee major transformation initiatives, drive standardized project governance, and ensure disciplined execution of Group-level transformation projects.

1. Group-wide Operations Transformation, Productivity & Customer Experience Improvement

• Lead design and execution of Group-wide operations transformation and productivity programs across banking and securities subsidiaries, with a focus on end-to-end process improvement and operating efficiency.
• Drive customer experience (CX) initiatives to strengthen service quality, streamline customer journeys, and enhance competitive advantage.
• Collaborate with business units to develop measurable KPIs, tracking progress and ensuring achievement of targets.
• Identify operational bottlenecks, control gaps, handoff issues, and service pain points, and convert them into practical improvement initiatives with measurable benefits.

2. Cross functional Program Management

• Lead high-impact, cross-functional transformation programs that involve banking, securities, IT, operations, digital, risk, compliance, and customer-facing teams, ensuring operational feasibility and disciplined execution.
• Facilitate regular steering committee updates, risk reporting, and escalation processes.

3. Reporting, Performance Tracking, and Executive Communication

• Establish reporting dashboards and performance tracking mechanisms for productivity, CX, and strategic initiatives.
• Prepare high quality executive updates for senior stakeholders.
• Ensure transparency of project progress, challenges, and KPIs across stakeholders.