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About Us:
Finlays Solutions is a leading partner to the B2B beverage manufacturing industry, recognized for its deep expertise, strong industry relationships, and commitment to innovation. The company plays a central role in supporting beverage brands, flavor houses, private label partners, and manufacturers through high-quality products, technical capabilities, and collaborative problem-solving. With a strong presence in the ready-to-drink beverage market, Finlays Solutions focuses on identifying emerging opportunities, expanding into new market spaces, and delivering solutions that meet evolving customer and consumer needs.
Finlays Solutions operates with a strong commitment to its mission, values, ethics, and long‑term goals, ensuring that every initiative reflects the company’s dedication to integrity, partnership, and sustainable success.
Job Summary:
This KAM will support the National Account Retail and Foodservice Sales Team in the creation and implementation of tactical sales objectives to drive account profitability and sustainable growth to the organization. This Key Account Manager (KAM) will assist in the management of all current National Accounts and be directly responsible for select key customers along with the critical business development of new accounts.
Essential Duties and Responsibilities:
- Develop Annual Objectives and Quarterly Milestones with the Retail and Foodservice account teams.
- Comprehensive understanding of the overall business needs of each current Key Retail and Foodservice accounts.
- Comprehensively understand the market to provide excellent services to customers and develop a strong working relationship with distributors and operators.
- Act as the main liaison for external clients, managing open projects and facilitating all related internal and external meetings.
- Sound understanding of account’s business, menu and/or Go2Market strategy.
- Develop key relationships within each account and daily customer activity/communication.
- Knowledge of past and current; sales, cases, margin and contribution to overall Key Accounts.
- Participate in annual business reviews and account strategic planning.
- Plan and assist sales leads with Ideation and Proactive Product Forward Presentations with our current GTM approach.
- Collaborate amongst R&D, Innovation, Marketing, QA and Ops for all customer driven product development concepts.
- Review customer and any additional business data to identify improvement opportunities for our key accounts.
- Manage customer forecast along with facilitating communication amongst Supply Chain, Manufacturing, Ops and Finance Teams.
- Coordinate RFIs and RFPs and maintain tracking databases.
- Execution of clearly defined topline sales objectives and goals as outlined with the KAM- Director, VP of Retail and VP of Foodservice for revenue and profitability growth.
- New business development efforts should focus on maximizing the company’s core strengths by leveraging our production, logistics, and innovation capabilities. KAMs play a critical role in supporting the sales team by driving growth within accounts identified as strategic for long‑term expansion.
- Remain disciplined in following our established processes to ensure a streamlined and efficient workflow.
- Accountability & Performance Measures
- Achieves company assigned sales budget quota with all Key Accounts: Retail and Foodservice
- Consistently meet quarterly milestones to achieve overall annual objectives.
- Completes strategic customer account planning that meets the company expectations and maintains a high level of customer satisfaction ratings that meet our company standards and values.
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