カンファレンスセールスコーディネーター/Conference Sales Coordinator
Description
職務概要（POSITION SUMMARY）
セールス＆マーケティング部門の運営を支援するため、ファイリング、メール送信、資料作成、コピーなどの一般事務業務を担当します。
営業活動における提案書、契約書、宴会・イベントオーダー（Banquet Event Order）などの営業関連書類の作成・管理を行います。また、社内外に向けてブランドイメージの浸透・向上に努め、パンフレットや販促資料などの情報パッケージの準備・作成を行います。
マリオットブランドへのお客様のロイヤルティを維持しながら、収益最大化につながるセールス手法を活用します。さらに、営業プロセスで使用する各種システムにおいて、コミッション、リード情報、外部取引先情報などの入力・照合・管理を行います。
ホテル施設・サービスに関するお問い合わせ（営業時間、客室タイプ・料金、宿泊プラン、キャンペーン、レストラン、エンターテインメント、特別イベントなど）に対応し、お客様や取引先からのご質問・ご要望に対して、電話やメールを通じた窓口として適切なコミュニケーションを行います。
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: Japanese language proficiency at JLPT N1 level or equivalent preferred
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.