客戶服務部_分析儀器技術服務工程師(北部)

1.服務產品：電化學分析設備如滴定儀、卡爾費雪水分儀、熔點、UV與pH產品。
2.工作內容：提供客戶現場安裝、校正、保養、維修、故障排除與教育訓練等服務。
3.特質要求：樂於跟客戶互動，抗壓性強，能同時適應獨立運作及團隊合作。
4.語文要求：英文讀寫中等程度，所有手冊均為英文，需能夠自行閱讀並進行相關維修。
5.服務區域主要為北部區域，部分時間會支援其他區域。

Job Responsibilities:

• Provide onsite scheduled preventative maintenance, compliance qualification, regular customer visits and repairs for instruments with customer satisfaction as required.
• Undertake product installation and operator training onsite.
• Provide training and technical advice on instrument use, both in person and by telephone.
• Proactively resolve difficult repairs by using Service Escalation process and liaising with Service Specialists and other proper channels in the region or globally.
• Proactively manage service tools and personal stock of spare parts, and complete paperwork and system input in a timely manner.
• Provide an important link between customers and all other functions, for example; Support, Sales and Marketing departments.
• Communicate Service Products with customers, and provide leads to Service Sales Rep or Service Manager as they arise.
• Establish and maintain a cooperative and productive work environment with all employees.
• Be able to well manage customer relationship and expectation.
• Maintain a positive outlook and be a motivating force in the workplace at all times. Responds willingly and enthusiastically to change in role, process, technology, responsibilities and assignments

Requirements:

• Experience with relative instruments, CMP/PCB, EMS(Electronics Manufacturing Services)or Pharma company is a plus.
• Other duties as may be reasonably required from time to time.
• You required to travel to different sites

Only shortlisted candidates will be contacted by phone.