客戶服務部_技術服務工程師(Base : 台中以北)

Key Responsibilities

• Lead new equipment installation, customer training, preventive maintenance, compliance validation, and troubleshooting for customers in Central and Northern Taiwan
• Plan and execute equipment installation and technical training programs
• Apply service escalation processes and collaborate with regional and global technical experts to resolve complex issues
• Proactively manage spare parts and service tools to ensure service quality and efficiency
• Act as the main liaison between customers and internal teams, including Sales, Support, and Marketing
• Identify service and upgrade opportunities and provide business leads to the relevant teams

Preferred Qualifications

• Background in mechanical drafting/design or PLC system setup is preferred
• Experience in service product sales or distributor management is a plus
• Strong customer relationship and expectation management skills
• Willingness to travel within Taiwan, especially Central and Northern regions
• Ability to adapt to changes in technology, processes, and organizational structure

What This Role Offers

• Direct impact on regional customer satisfaction and brand reputation
• Opportunity to work closely with global technical teams
• Balanced development in both technical expertise and commercial awareness
• Stable and collaborative team environment with long-term career growth opportunities

Only shortlisted candidates will be contacted by phone.

1.服務產品：
工業地磅、桶槽荷重元、維修校正、通訊連線設定。

2.工作內容：
提供客戶安裝、校正、保養、維修與故障排除等服務。

3.特質要求：
樂於跟客戶互動，自律性強，獨立作業或團隊合作皆可快速融入者。

4.語文要求：
多益成績600分以上，多數手冊與教育訓練均為英文，

★必需能自行閱讀全英文手冊或教學影片。
★配合現場狀況重新安排並有效率作業。
★將教育訓練內容於現場進行相關作業時展現。