客戶服務代表 Customer Service Representation

工作職責

1. 協助訂單處理、日常客戶資訊管理。
Assist in order processing and daily customer information management.
2. 跟進生產與出貨進度，確保準時交貨。
Follow up on production and shipment schedules to ensure timely delivery.
3. 追蹤貨運狀況，確保物流流程順暢。
Track shipment status to ensure smooth logistics operations.
4. 建立整理客戶資料和歸檔業務相關文件。
Organize and archive business-related documents, ensuring data accuracy.
5. 協助部門報表整理與數據分析。
Assist in department report compilation and data analysis.
6. 支援內部行政事務與會議安排。
Support internal administrative tasks and meeting arrangements.
7. 協助處理進出口文件和報關與物流安排。
Handle import and export documents, assist with customs clearance and logistics coordination.

崗位要求

1. 大專以上學歷，商管、貿易或供應鏈相關科系佳。
Associate’s degree or above, preferably in business management, trade, or supply chain.
2. 具業務助理、客服或物流相關經驗者優先。
Experience in sales support, customer service, or logistics is preferred.
3. 細心耐心，擅長處理細節性工作，能獨立作業。
Detail-oriented and patient, able to handle meticulous tasks independently.
4. 溝通能力：良好的溝通能力，積極樂觀，能夠與團隊成員和外部合作夥伴有效溝通。
Communication Skills: Good verbal and written communication skills , with a proactive and positive attitude.
5. 其他要求：踏實誠信，有責任心，工作細緻，具備良好的職業道德和團隊合作精神。
Other Requirements: Honest and reliable, responsible, meticulous, with good professional ethics and teamwork attitude.
6. 電腦技能：熟練使用 Excel、PPT 和辦公自動化工具。
Computer Skills: Proficient in the use of Excel, PowerPoint, and office automation tools.